It is possible to cancel your order in the following cases: a) Before sending the product - Cancellation is possible by sending an e-mail to the email address [email protected] or by phone at 2610 242020 09: 00-17: 00 Monday to Friday.
b) After receiving the product you can exercise your right to withdraw, within 15 calendar days from the day of receipt of the product. It is clarified that in order to proceed with the return of the product, the conditions mentioned above regarding the damage of the returned products, etc. must be met. Within 15 calendar days from the day you received the product, you have the right to return it and get your money back. In this case you are charged for the delivery and return shipping of the product.
If you choose any other way or your own shipping company to return the product, we will refund the entire amount of the purchase and shipping costs will be borne exclusively by you. In case you place your order, it is sent and you refuse to receive it at the time of delivery, you will be fully charged for the shipping costs for sending the order from us to you and for the return of the order from you to us.
PRODUCT RETURNS You have the right to return the product you received within 15 calendar days and request its replacement with the same or another product. We emphasize that the date of dispatch of the returned product is considered the one indicated by the courier on the receipt, for the control of the deadline. In any case the returned products must be in the condition received by the customer. This means: • They must not be damaged and their packaging must be the one that normally accompanies the product.
• To be in excellent condition (with their factory packaging, ie box or jelly) • Be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).
If the above conditions are met, you are free to send it back to us for replacement. Otherwise we reserve the right not to accept the return. Please note that all changes and refunds are made at the price payable. The return process is simple and is done as follows: Go to the "Returns" form and fill in the necessary information To send images send an e-mail to [email protected]
Return of Defective Products In cases where, with proven fault of wwwforall.com.gr, products of poor and defective quality were sold or by mistake in receiving the order, in the invoicing, in the shipment, damaged during transport, with poor packaging, etc. then www.forall.com.gr takes full responsibility for the replacement and the cost of return and resend.